| How should I send trade paperwork for a discount? |
| Simply by contacting info@oldenglow.com |
| Is it solid brass on the outside? Or just a gold finish? |
| We do offer only real solid brass without any coloring or coating. All parts are made of real brass. |
| Is the valve included with the wall-mount bathroom faucet? |
| Yes, rough-in valve and all parts needed for installation are included. |
| Is the valve included with the showers? |
| Yes, high-quality brass rough-in valve and all parts needed for installation are included. |
| Doesn't the faucet come with a drain? |
| Bathroom drains are sold separately. |
| What is your return policy? |
| We offer a 30-day return policy. |
| Do you have any warranty on your products? |
| 5 years warranty, and we provide any replacement parts needed. |
| How to place a customized order? |
| By contacting us at info@oldenglow.com. |
| Is it possible to expedite shipping? |
| Yes, but please contact us before placing the order for approval. |
| Will the brass patina over time? |
| Yes, unlacquered brass naturally develops a beautiful patina as it ages. If you prefer to maintain the original shine, regular polishing is recommended. |
| Are your products compliant with US plumbing standards? |
| Our fixtures are designed to be compatible with standard U.S. plumbing connections, including common thread sizes (e.g., 1/2" NPT).
However, they are not certified lead-free and do not carry NSF/ANSI or UPC certifications. As handcrafted brass fixtures, they are intended for decorative or non-potable uses, or where local regulations permit. |
| Can I request a specific handle design or finish? |
| Yes, we offer several handle styles, and customization is available. Please email us at info@oldenglow.com to discuss your preferences. |
| How do I clean and maintain my brass faucet or shower? |
| Use a soft cloth with mild soap and water. Avoid harsh chemicals or abrasive materials to protect the brass surface. |
| Can I cancel or change my order after placing it? |
| If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been shipped, we are unable to make changes. |
| What if my product arrives damaged? |
| Please contact us immediately with photos of the damaged item. We will arrange for a replacement or refund promptly. |
