How should I send trade paperwork for a discount? |
Simply by contacting info@oldenglow.com |
Is it solid brass on the outside? Or just a gold finish? |
We do offer only real solid brass without any coloring or coating. All parts are made of real brass. |
Is the valve included with the wall-mount bathroom faucet? |
Yes, rough-in valve and all parts needed for installation are included. |
Is the valve included with the showers? |
Yes, high-quality brass rough-in valve and all parts needed for installation are included. |
Doesn't the faucet come with a drain? |
Bathroom drains are sold separately. |
What is your return policy? |
We offer a 30-day return policy. |
Do you have any warranty on your products? |
5 years warranty, and we provide any replacement parts needed. |
How to place a customized order? |
By contacting us at info@oldenglow.com. |
Is it possible to expedite shipping? |
Yes, but please contact us before placing the order for approval. |
Will the brass patina over time? |
Yes, unlacquered brass naturally develops a beautiful patina as it ages. If you prefer to maintain the original shine, regular polishing is recommended. |
Are your products compliant with US plumbing standards? |
Yes, all of our products are designed to be fully compatible with US plumbing standards and codes. |
Can I request a specific handle design or finish? |
Yes, we offer several handle styles, and customization is available. Please email us at info@oldenglow.com to discuss your preferences. |
How do I clean and maintain my brass faucet or shower? |
Use a soft cloth with mild soap and water. Avoid harsh chemicals or abrasive materials to protect the brass surface. |
Can I cancel or change my order after placing it? |
If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been shipped, we are unable to make changes. |
What if my product arrives damaged? |
Please contact us immediately with photos of the damaged item. We will arrange for a replacement or refund promptly. |