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FAQ

How should I send trade paperwork for a discount?
Simply by contacting info@oldenglow.com
Is it solid brass on the outside? Or just a gold finish?
We do offer only real solid brass without any coloring or coating. All parts are made of real brass.
Is the valve included with the wall-mount bathroom faucet?
Yes, rough-in valve and all parts needed for installation are included.
Is the valve included with the showers?
Yes, high-quality brass rough-in valve and all parts needed for installation are included.
Doesn't the faucet come with a drain?
Bathroom drains are sold separately.
What is your return policy?
We offer a 30-day return policy.
Do you have any warranty on your products?
5 years warranty, and we provide any replacement parts needed.
How to place a customized order?
By contacting us at info@oldenglow.com.
Is it possible to expedite shipping?
Yes, but please contact us before placing the order for approval.
Will the brass patina over time?
Yes, unlacquered brass naturally develops a beautiful patina as it ages. If you prefer to maintain the original shine, regular polishing is recommended.
Are your products compliant with US plumbing standards?
Yes, all of our products are designed to be fully compatible with US plumbing standards and codes.
Can I request a specific handle design or finish?
Yes, we offer several handle styles, and customization is available. Please email us at info@oldenglow.com to discuss your preferences.
How do I clean and maintain my brass faucet or shower?
Use a soft cloth with mild soap and water. Avoid harsh chemicals or abrasive materials to protect the brass surface.
Can I cancel or change my order after placing it?
If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been shipped, we are unable to make changes.
What if my product arrives damaged?
Please contact us immediately with photos of the damaged item. We will arrange for a replacement or refund promptly.